Connect, Collaborate, Succeed

Pioneer a defining era for insurance on a global stage
  • 40+CEO / C-Suite Speakers
  • 75%Insurance Carriers
  • 60+Case Studies
  • 4Themes

2020 has shown us that the world can change in an instant, and insurance carriers are amongst the first to feel the impact. We are experiencing business interruption like never before, digital transformation efforts accelerating at lightning speed and an irreversible change in the way we work.

We cannot forget the ever-present challenges of climate change and cyber which remain on everyone's agenda. Now, more than ever, we must understand, interpret, and correctly anticipate exactly how these changes will shape the future of our industry.

Reuters Events: The Future of Insurance USA 2021 (June 22 – 24, 2021) returns for an executive view of the internal and external trends shaping the insurance industry, and the case studies that provide strategies to effectively deploy innovation, people, and cutting-edge tech to succeed.

The future of insurance has arrived.

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Most Senior Line-up of Insurance Leaders Ever Seen

Maurice R. Greenberg - Headshot
Starr Insurance Companies - Logo

Maurice R. Greenberg Chairman & CEO Starr Insurance Companies

Susan Rivera - Headshot
Tokio Marine HCC - Logo

Susan Rivera CEO Tokio Marine HCC

Brooks Tingle - Headshot
John Hancock Insurance - Logo

Brooks Tingle President and CEO John Hancock Insurance

Thomas M. Troy - Headshot
CSAA Insurance Group - Logo

Thomas M. Troy President and Chief Executive Officer CSAA Insurance Group

Dan Glaser - Headshot
Marsh & McLennan Companies - Logo

Dan Glaser President & CEO Marsh & McLennan Companies

Bruce Carnegie-Brown - Headshot
Lloyd's - Logo

Bruce Carnegie-Brown Chairman Lloyd's

Jonathan Isherwood - Headshot
Swiss Re - Logo

Jonathan Isherwood CEO Reinsurance Americas/Regional President Swiss Re

Peter McMurtrie - Headshot
Nationwide - Logo

Peter McMurtrie President of P&C Commercial Lines Nationwide

Randy Nornes - Headshot
Aon - Logo

Randy Nornes Managing Partner, Enterprise Client Group Aon

Greg Tacchetti - Headshot
State Auto - Logo

Greg Tacchetti Chief Information Officer State Auto

Jane Possell - Headshot
CNA Insurance - Logo

Jane Possell Chief Information Officer CNA Insurance

Naveen Agarwal - Headshot
Prudential - Logo

Naveen Agarwal Chief Market Development Officer Prudential

Neil Harrison - Headshot
Aon - Logo

Neil Harrison Global Chief Claims Officer Aon

Amy Friedrich - Headshot
Principal - Logo

Amy Friedrich President of Insurance Principal

Brent Korte - Headshot
Ameritas - Logo

Brent Korte SVP, Chief Marketing Officer Ameritas

Amy Shore - Headshot
Nationwide - Logo

Amy Shore EVP, Chief Customer Officer Nationwide

The agenda at a glance

Our multitrack agenda tackles the core challenges facing insurance executives across all lines and roles. From P&C to Life, from product to customer and beyond. The Future of Insurance USA 2021 provides a bird's-eye view of the insurance industry in its entirety.

Hear from an unrivalled line up of C-suite executives sharing their expertise through case studies, Q+As, roundtables, interviews and more.

Reflect on the Lessons of COVID-19 and Realign your Strategy Moving Forward


Reflect on the Lessons of COVID-19 and Realign your Strategy Moving Forward

  • The role of insurance in a healthier, safer society: Establish your company as a household name of security and support 
  • Navigate the Future with Confidence: Utilize cutting edge actuarial models and emerging predictive methods to mitigate that impact of climate change, cyber and political uncertainty
  • Collaborate and reflect with your peers on the year of the unexpected: Move forward equipped with knowledge from the strategies that work and lessons from those that do not to distinguish the permanent changes from the transient 


Develop and Sustain an Elevated Company Culture

  • Continued education, transparent business processes and a commitment to diversity and inclusion: use the expectations of today’s talent to establish your place as a carrier of the future
  • Use the move to a new working environment to affirm your company’s flexible and understanding ethos 
  • Maintain professional closeness in a time of social distance; access the technologies and strategies that are succeeding in facilitating essential and continued virtual collaboration


Invest in Essential Technologies to Achieve Uncapped Profitability

  • Move past legacy systems to the cloud and beyond: Using a unified system to gain insight into finance and human resources and discover new opportunities for growth 
  • Update your corporate approach to encourage a culture of experimentation whilst minimizing loss: Discover new investment opportunities backed with industry case studies that will allow you to allocate budget with confidence 
  • Reap the competitive advantages of being a technologically leading carrier: not only moving with speed and agility, but attracting the emerging talent you need to move business forward


Discover What Today’s Customer Truly Needs

  • Predict their needs before they arise and be first to market with innovative products of clear value to your customers
  • Convert traditionally unreachable customers into your biggest advocates: Access previously untapped customer groups through learning where, how and why it is necessary to adapt brand messaging to achieve sustainable growth
  • Observe through the customer’s eyes: take a holistic approach when developing strategies and new product to achieve the golden balance of automation and humanity  

THEME 1: Customer


  • Meet the Demands of Today’s Customer: Flexibility, Immediacy and Compassion 
  • Engage with the Customer of the Future
  • Strike the Perfect Balance of Automation and Human Experience
  • Unify your Workforce to Achieve the Ultimate Goal of True Customer-Centricity

THEME 2: Tech


  • Implement a Flexible and Resilient Tech Strategy
  • Digital, Remote, Flexible: 2020’s Buzzwords Lay the Foundations for Future Norms
  • Go Beyond Customer Expectations to Drive Profits 

THEME 3: Product


  • Unlock the potential of AI, IoT, Blockchain and Cloud to Maximize Internal Efficiency
  • Break Down the Barriers to a Seamless Customer Experience
  • Be First to Market with Cutting Edge Products

THEME 4: Health and Life


  • Shoulder the Burden of Personal Data Collection, Storage and Security
  • Maximize Process Efficiencies and Enjoy Faster, Streamlined Operations
  • Elevate your Customer Relationships to Create New Revenue Opportunities
  • Diverse, Dynamic, and Resilient to Change: Create Products That Cover All Bases

THEME 5: Commercial


  • The Future of Commercial Insurance: Transform Uncertainty into Innovation
  • Navigate the Universe of IoT and Telematics that will Alter Business Insurance as we Know It
  • Diversify Your Product Portfolio within an Ever-Changing Customer Landscape

THEME 6: Home and Auto


  • Navigate the Future of Home Insurance
  • Prevention Beats Protection: Maximize Real-time Monitoring and Risk Prevention Technologies
  • Build a Relationship of Trust and Understanding with Your Customer
  • A New Era of Insurance Demands Customer-Driven Product Innovation

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The 4 pillars defining the future of insurance

C-Suite Strategy

What lessons from 2020 will you take forward? Unite with C-Suite executives from across North America to gain invaluable insights and affirm your company’s ethos and brand as an industry leader. Leave with the strategies, technologies and case studies needed to invest and innovate with confidence and drive profits.


Update your product portfolio to avoid being left behind as we move to the new era of insurance. Match customer needs with innovative products and be first to market with the original products that will allow you to expand your customer base and achieve unprecedented growth.


With an abundance of technology at our fingertips, it’s difficult to know where to invest. Working from home, continual development of AI ML, and a rise in customer-facing tech demands that you transform your tech strategy on both the back and front end of your business immediately. Discover the case-study backed technologies that really work and invest with success.


It’s no secret that the customer is setting the standard for the future, and our challenge lies not only in providing the service they deserve but the products they demand. Discover how to demonstrate true customer centricity to tap into previously hard-to-reach customer groups.

Delivering an exceptional virtual event experience including:

technology/large/wifi Created with Sketch. Watch Live Watch presentations, fireside chats and panel discussions from top industry thought leaders all day, every day!

user-interface/large/comment-add Created with Sketch. Discuss Comment and question in real time. Spark conversations with your 1,000+ fellow attendees. Follow up with interesting ideas in the digital networking suite!

files-folders/large/question Created with Sketch. Question Get in-depth answers in real-time in our live Q&A sessions in each presentation and panel!

technology/large/player-19 Created with Sketch. On-Demand Missed a session? Catch-up in your own time through our on-demand service. Imagine Netflix but the best of insurance thought leadership.

shopping/large/cart-9 Created with Sketch. A Brand New Virtual Exhibition Whether you're an insurance carrier, insuretech or a broker and you're looking for solution providers driving innovation, you will be able to find the solution partner that will transform your organization with our fully virtual exhibition. Don't forget to leave a (digital) business card!

shopping/large/mobile-touch Created with Sketch. Audience Interactivity We know that opportunities to interact with your peers are what make events special. That’s why wherever possible and using the latest technology we will continue to deliver live Q&As, breakout sessions & workshops and audience polls.

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Why you cannot afford to miss the Future of Insurance 2021

The Most Senior Line-up in the World

Our speakers are the driving force of insurance evolution. Hear only from those at the top of the game, representing the industry’s most progressive and innovative carriers. The Future of Insurance USA 2021 unites decision makers from across the value chain to set the roadmap for the future.

75% Carriers

Unlike any other event, The Future of Insurance USA 2021 is led by insurance carriers for insurance carriers. Do not miss this opportunity to network and collaborate through our elite virtual capabilities.

Presentations and Insights Tailored for Every Element of Insurance

Reuters Events recognizes not only the overarching challenges facing the industry as a whole, but also the particularities within each sector. Our agenda takes a focussed look at issues within each line such as smart homes, business interruption, healthcare data sharing and beyond.

Virtual and On-Demand

Demanding schedules are no longer a barrier. Your registration gives you access to our on-demand library of presentations, fireside chats, Q+As and more at your convenience. Never miss out again.


Forge meaningful connections with like-minded industry peers to share triumphs and lessons learned, allowing you to invest with peace-of-mind in the technologies and strategies you know will succeed.

Invite Only Workshops

Alongside our exclusive content and event-wide networking, Reuters Events facilitate a number of targeted 60-minute workshops. These workshops allow small, intimate groups of industry peers to develop their strategies and share insights.

A great meeting of insurance minds and leading technology experts. Great networking opportunity.


Our Mission

2021 is the year of the unexpected. Carriers no longer have the luxury to decide when, and to what extent, they are going to implement real, lasting, and innovative change. The time has come; move fast or become obsolete. The Future of Insurance USA 2021 will unite the most influential CEOs and insurance leadership teams for real business discussions to develop solutions, tackle challenges, set benchmarks and collectively lay the foundations for the future.

Previous attendees include:

State_Farm's Logo
Berkshire_Hathaway's Logo
Metlife's Logo
Allstate's Logo

Progressive's Logo

Travelers's Logo
Chubb's Logo
USAA's Logo

farmers_insurance's Logo
Nationwide's Logo

AIG's Logo
Zurich's Logo

Hartford's Logo
CNA's Logo
am_trust_financial's Logo

American_Family's Logo

auto_owners_insurance's Logo
Erie_Insurance's Logo
Tokio_Marine's Logo
American_Financial's Logo

WR_Berkley's Logo
Assurant's Logo
Fairfax_Financial_Holdings's Logo
cincinnati_insurance_companies's Logo

markel's Logo

american_national_insurance_company's Logo
Ladder's Logo
Liberty_Mutual's Logo

Country_Financial's Logo
Mass_Mutual's Logo

allianz's Logo
Berkshire_Hathaway_Incorporated's Logo

axa's Logo
Guardian's Logo
John Hancock's Logo

Mutual of Omaha's Logo

Northwestern Mutual's Logo
New York Life's Logo
Prudential's Logo
Aflac's Logo

Representatives include:
  • Chief Executive Officer
  • CEO Personal Lines
  • SVP Commercial Insurance
  • CEO Health
  • CEO Life
  • Chief Operating Officer
  • Chief Innovation Officer
  • Chief Digital Officer
  • Chief Marketing Officer
  • Chief Information Officer
  • Chief Data and Analytics Officer
  • Chief Underwriting Officer
  • Chief Risk Officer
  • Distribution
  • Partnership
  • SVP Personal Lines

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Real decision-makers

From every part of the ecosystem

  • Life and Health
  • P&C
  • Commercial
  • Brokers
  • Solution Providers

The Future of Insurance USA 2021 for all Insurance and Business lines

P&C Carriers

Investing in the right technologies, giving weight to the phrase ‘putting the customer first’ and developing a sustainable, elevated company culture. Industry leaders are coming to light the way for the future.


As the competition from non-traditional carriers entering the market ramps up, with smart-device enabled solutions becoming the norm, discover how to build game-changing models for future catastrophe planning, product innovation and more

Health and Life

Disruptive innovation is happening faster than anyone could have envisioned. 2020 has added beyond measure to the unique set of challenges such us longevity and retirement planning that carriers operating within the healthcare space were already facing. Discover how to navigate through this disrupted landscape and become fully customer-centric and digital. Act now and reach the future.


It has been an undoubtedly turbulent year for commercial insurance. Discover how to take wider commercial trends in your stride and protect yourself – and your customers – against future uncertainties.


An abundance of data providing opportunities to personalize products, customer expectations skyrocketing and OEMs continuing to change the game. The pace at which Auto insurance evolves has always been quick and now is not the time to slow down.


An integral part of the insurance ecosystem, The Future of Insurance USA 2021 is the only conference that connects the brokerage executives with leading carriers, creating space for future acquisitions and partnerships.

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Uniting Key Decision Makers





Solutions Providers

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5 reasons you cannot miss The Future of Insurance USA 2021

  1. The industry’s most senior speaker line-up, hand-selected for their experience and leadership role as drivers of change. No gurus or influencers, just strategic insights from C-level speakers from household name carriers and innovative industry disrupters. From CEOs to CMOs to COOs and more, nothing is left uncovered. We have discussions led by those at the forefront of transforming the insurance industry.
  2. Decision makers united to transform product, customer experience, innovation and technology. This is the only conference that fosters collaboration within all strategic areas of transformation. North America’s biggest carriers will come together to share the lessons they have learnt over the year of the unknown, map out the path to industry transformation. Known as the meeting point for industry front runners to come together and share their insights and action plans, your attendance will ensure you succeed our increasingly customer-centric and technology-driven world.
  3. An agenda that asks – and answers – all the right questions. Attendees will leave armed with the tools needed to implement successful change and achieve unmatched profitability through tailored case studies, engaging presentations, investment security and partnership opportunities.
  4. Make partnerships that will shape your company’s future. The Future of Insurance USA 2021 brings together the most impactful selection of solution providers with track records of success backed up by case studies from your peers. Now is the time to build the partnerships that will change your business, challenge old concepts and transform the way you operate.
  5. Unparalleled networking opportunities. Our virtual networking capabilities allow you to create meaningful connections with your industry peers. What we have lost in physical interaction, we have gained in a greater opportunity for global networking than ever before with 1,000+ senior executives gathering in one place. Send messages and schedule meetings on your schedule: no time-zone or location limitations - just endless possibilities for expanding your network.

Here to help

Get in touch with the Reuters Events team