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Learn from:

Caroline Faulkner - Headshot
Prudential - Logo

Panelist: Caroline Faulkner Senior Vice President & Head of Enabling Solutions Prudential

Bill Brower - Headshot
LexisNexis - Logo

Panelist: Bill Brower VP Head of U.S. Auto Claims Strategy LexisNexis


Lance Albright - Headshot
QBE North America - Logo

Panelist: Lance Albright AVP, Claims Relationship Management QBE North America

Bryan Falchuk - Headshot
Insurance Evolution Partners - Logo

Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners


The clock is ticking, carriers must automate without sacrificing empathy for the sake of efficiency.
The question is how to you provide customers with the same level of empathy at greater speed and with reduced loss-adjustment expenses?

Join Reuters Events and our panel of industry leaders- Caroline Faulkner (Senior Vice President & Head of Enabling Solutions, Prudential), Lance Albright (AVP, Claims Relationship Management, QBE North America) and Bill Brower (Vice President, Product Management, Claims, Lexis Nexis) as we explore how claims organizations can overcome the press on resources to achieve more with less.

Our panel of industry leaders and innovators will explore:

  • Moment of truth: Make the most of the critical customer care experience with strategic automation to sooth the biggest pain points and use your claims experience to unlock long-term customer satisfaction
  • Empower your claims teams: Just as your customers deserve a good experience, so too do your adjusters and representatives, which is why automating routine tasks will create a more productive and motivated team
  • Knowledge is power: Discover how embedding AI and analytics capabilities into your claims processes can unlock even more wins down the line as newly captured data helps you build a claims process that improves itself

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