The industry shaping agenda


Day 1 · Tuesday, November 16th

The Key Strategies for Claims Innovation

9:00am – 9:20am (EST)

Opening Keynote:Make claims count: Achieve ROI (and more) from claims transformation

9:20am – 9:35am (EST)

The value of partnership for next-level claims innovation strategy: Integrate new tech into the claims journey through excellent internal and external working relationships

9:35am – 9:50am (EST)

Get ready for what’s next in claims: From quantum computing to extended reality

9:50am – 10:10am (EST)

Live Q&A:Unlock the full value of claims

Simple and Seamless: The New Digital CX

10:10am – 10:25am (EST)

Fireside Chat:Fast. Easy. Digital. Claims hyper-personalization as the key to customer retention

10:25am – 10:55am (EST)

Reuters - Logo

Reuters Panel:Enhance understanding of emerging technologies: Hear how leading insurtechs are delivering disruptive AI, analytics, automation and claimstech solutions

* Please note: This panel is conducted by Reuters editorial, which operates independently from the Reuters commercial operations. Reuters journalists have the sole right to determine who they interview and the questions they ask, with no regard to sponsorship and in keeping with the Trust Principles of integrity, independence and freedom from bias.

10:55am – 11:00am (EST)

Break

Customer Safety, Customer Loyalty

11:00am – 11:15am (EST)

Tradition vs. Tech: Use tech as a primary tool to deliver a seamless claims experience today and retain your customer forever

11:15am – 11:30am (EST)

The power of claims customer choice: Give customers more than they expect and reduce cycle time

11:30am – 11:45am (EST)

The value of true engagement: The ever-evolving relationship between AI and the customer

11:45am – 12:00pm (EST)

Live Q&A:Deliver empathy at scale in the age of digital claims

Social Inflation: Move from Risk Management to Risk Prevention

12:00pm – 12:05pm (EST)

Break

12:05pm – 12:20pm (EST)

Fireside chat:No loss today, no claim tomorrow: Minimize risk with strategic tech deployment

12:20pm – 1:00pm (EST)

Live Panel Discussion:Time to play offense? Confront social inflation head on

Day 2 · Wednesday, November 17th

Reveal The Technology Edge You Did Not Know You Had

9:00am – 9:20am (EST)

Opening Keynote:Become an innovation leader today: Forge a path to unprecedented claims outcomes

9:20am – 9:35am (EST)

Pick your automation battles: Strategic claims automation for maximum transformation results

9:35am – 9:50am (EST)

Make a visible impact: Gain buy-in from customers on the new vision for claims

9:50am – 10:10am (EST)

Live Q&A:The race against the customer’s clock: Build back better experiences that defy expectations

Build an Innovation-Centric Claims Organization

10:10am – 10:25am (EST)

Fireside chat:Become an innovation-centric organization and outpace the competition

10:25am – 10:55am (EST)

Live Panel Discussion:Innovation first, innovation always: Unleash the hidden power of agility in claims

10:55am – 11:00am (EST)

Break

Transformation Driven by Data

11:00am – 11:15am (EST)

New insurance products for an AV world

11:15am – 11:30am (EST)

From insights to intelligence: Integrate AI and ML principles into products to boost functionality, UX and customer satisfaction

11:30am – 11:45am (EST)

Future proof your innovation strategy and data integration in claims: Structure your investment and priorities to maximize results and stay ahead of your competitors

11:45am – 12:00pm (EST)

Live Q&A:Prepare claims for the connected data wave: From IoT to telematics and beyond

Engage with Current and Future Claims Talent

12:00pm – 12:05pm (EST)

Break

12:05pm – 12:20pm (EST)

Fireside Chat:Make tech your recruitment magnet: Deploy the upskilling strategies and digital tools to achieve claims automation at scale

12:20pm – 1:00pm (EST)

Live Panel Discussion:Talent, diversity and education: Top to bottom, end to end, and side by side

Day 3 · Thursday, November 18th

Claims Process Transformation Excellence Through Ecosystems and Platforms

9:00am – 9:20am (EST)

Opening Keynote:Achieve superior customer claims experience through the three lenses philosophy: Fast. Transparent. Digital. Bring the ‘Amazon’ experience to claims

9:20am – 9:35am (EST)

Prioritise maximising business impact: Make quick wins that have immediate impact on the bottom line

9:35am – 9:50am (EST)

The future is now: Build the organizational structure and the skillset to succeed when change is a must

9:50am – 10:10am (EST)

Live Q&A:Disruption-proof claims: Thrive in a world that’s in flux

Tech as a Truly Priceless Tool Towards Seamless CX

10:10am – 10:25am (EST)

The real gold is the experience: Explore technologies that enable seamless, automated and simple transactions as well as delivering a seamless and digital CX

10:25am – 10:55am (EST)

Live Panel Discussion:Making CX central in claims

10:55am – 11:00am (EST)

Break

Partnership & Collaboration: Table Stakes in the Path Forward in Claims

11:00am – 11:15am (EST)

End-to-End automation of the insurance claims process

11:15am – 11:30am (EST)

Collaboration success factors for InsurTechs and traditional carriers

11:30am – 11:45am (EST)

Discover new and innovative channels to market to gain new customers and realize traction on your proposition

11:45am – 12:00pm (EST)

Live Q&A:Save time, keep customers: Streamline claims experiences to unlock new efficiencies and delight your customers

Make Your Future Arrive Early

12:00pm – 12:05pm (EST)

Break

12:05pm – 12:15pm (EST)

AUTO: Make your company fully digital and deliver business efficiency at scale

12:15pm – 12:30pm (EST)

HOME: The next step in customer protection- Unlock true consumer confidence with IoT sensors

12:30pm – 12:45pm (EST)

HEALTH: The value of connected health – Take the 360° view for lower risks and healthier customers use

12:45pm – 1:00pm (EST)

Live Panel Discussion:IoT & connected propositions customers love: Multiline claims innovation products that the consumer has embraced