The pressure to innovate has never been greater. Being risk-averse is now the riskiest strategy.
Last year pushed claims transformation further than we thought possible, but customer expectations are only growing.
Now we know what’s possible, how do we realize the new potential of claims?
There is no silver bullet - you need a holistic transformation of people, processes, technologies, and a reimagined partner ecosystem. And you need to do that all at the same time.
Technology must be embedded into every facet of the claims organization: processes must be automated and fully digital; communication channels need to be tailormade to customer preference, and we need to create a flexible ecosystem of partners.
Join 3,000+ of your peers at the world’s largest gathering for claims executives at Reuters Events Connected Claims USA 2021 (November 16-18) to guide you through the new horizon of claims and achieve the unprecedented innovation we are capable of.
Mike Fiato EVP, Chief Claims Officer Liberty Mutual
Sean Burgess Chief Claims Officer USAA
Jacqueline Tirpak VP, Corporate Claims Officer Erie Insurance
Ian Thompson Group Chief Claims Officer Zurich
Brian Pozzi VP, Chief Claims Officer AAA
Paul Stachura SVP, Chief Claims & Risk Engineering Officer State Auto
Nick Conca Chief Claims Officer Markel
Patrick Nails Chief Claims Officer Arch Insurance Group
Robert Bowers Chief Claims Officer Westfield Insurance
Kimberly R. Vaughn AVP, Claims Experience & Customer Analytics Amerisure
Scott Hauptman VP, Chief Claims Officer Grange Insurance
Don Jones Head of Claims US Insurance Operation Mass Mutual
Samantha Santiago Head of Claims Strategy & Automation Farmers
Gwen Olson AVP, Enterprise Claims Strategy American Family
Strategic Priorities for Claims: The game has changed and there is no going back. It’s more important than ever to hear how top insurers plan to innovate whilst delivering on customer expectations over the months and years ahead.
Customer Care in an Age of Disruption: How are insurers going to meet customer needs whilst ensuring their safety and security? How are customer expectations going to change? Join leading experts as they share their use-case driven insights.
Leadership and Co-Operation: Discover how leadership and collaboration have become cornerstones of the industry as risks are taken and siloes are broken down.
Technology Driving Transformation: Customers are more in need of innovative solutions than ever before – now is is the opportunity to do more than just meet expectations. Learn to exceed expectations with rapid deployment of the tech that is already changing the insurance landscape forever
Connected Claims USA 2021 where Chief Claims Officers & and other insurance executive come to map the future of claims
The Most Senior Line-up in the World
Our speakers are the driving force of insurance claims evolution. Hear only from those at the top of the game, representing the industry’s most progressive and innovative carriers. Connected Claims USA 2021 unites decision makers from across the value chain to set the roadmap for the future.
Impact Driven Agenda
This is the time to get the bigger picture of how our many challenges and disruptions interconnect to shape the future of claims, whilst exploring the case studies and practical lessons that will help us to set a new way forward.
Business, Culture, Beyond
In addition to the focus on innovative claims strategies and business goals, we drill down into industry topics that touch us personally, from culture and people to diversity and inclusion, this meeting has the power to make long lasting impact.
Results-Oriented Private Discussions
Alongside our exclusive content and event-wide networking, Reuters Events facilitate a number of targeted 60-minute Roundtables. These Roundtables allow small, intimate groups of industry peers to develop their strategies and share insights.
Unlike any other event, Connected Claims USA 2021 is led by insurance carriers for insurance carriers. Do not miss this opportunity to network and collaborate through our elite virtual capabilities.
Find Your Future Technology Partner
Our virtual exhibition gives you a smorgasbord of potential technology partners and solutions to choose from, each offering use cases, demos and more at their virtual booth.
This is not our first time. Here's our net promoter score (NPS) from the extensive post event survey and a small snapshot of what people thought following Connected Claims USA 2020
* Company NPS scores acquired from https://customer.guru/net-promoter-score/top-brands
Get in touch with the Reuters Events team