The World’s Largest Claims Community

The World’s Largest Gathering for Claims Executives

The insurance industry is built to help people when they are in need, and only the claims organization makes that possible. Now, the world faces a unique challenge – and customers need more support than ever before.

It has never been more important for the industry to come together and discover how we can unlock the full potential of each and every claims organization. Now is the time to share, inspire and lead as we strive to support society in this difficult time.

Which is why Reuters Events are bringing you Connected Claims USA 2021 – to provide the platform for the industry to work together. Join Chief Claims Officers, thought leaders and 3,000 of your peers to be there for your customers when they need you most.

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Thought Leaders of the Connected Claims Community

Eric Brandt - Headshot
Allstate - Logo

Eric Brandt EVP Chief Claims Officer Allstate

Jeanette Ward - Headshot
Texas Mutual Insurance Company - Logo

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

Mike Fiato - Headshot
Liberty Mutual - Logo

Mike Fiato Chief Claims Officer Liberty Mutual

Stephanie Behnke - Headshot
The Hanover Insurance Group - Logo

Stephanie Behnke Vice President Claims Strategy and Shared Services The Hanover Insurance Group

Calvin Strong - Headshot
MetLife - Logo

Calvin Strong Vice President, Claims Operations MetLife

Kim Leggette - Headshot
Kemper - Logo

Kim Leggette Chief Claims Officer Kemper

Evan Scarponi - Headshot
Prudential Group Insurance - Logo

Evan Scarponi Vice President & Chief Claims Officer Prudential Group Insurance

Jacqueline Tirpak - Headshot
Erie Insurance - Logo

Jacqueline Tirpak VP, Corporate Claims Officer Erie Insurance

Frank Carni - Headshot
Farmers - Logo

Frank Carni SVP, Head of Auto Claims Farmers

Shannon Harjer - Headshot
Founders Insurance Company - Logo

Shannon Harjer VP-Personal Lines Claims Founders Insurance Company

Don Jones - Headshot
Mass Mutual Financial Group - Logo

Don Jones Head of Claims Mass Mutual Financial Group

Scott Hauptman - Headshot
Grange Insurance - Logo

Scott Hauptman Chief Claims Officer Grange Insurance

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The Four Pillars of Claims in 2021

  • Strategic Priorities for Claims: The game has changed and there is no going back. It’s more important than ever to hear how top insurers plan to innovate whilst delivering on customer expectations over the months and years ahead.
  • Customer Care in an Age of Disruption: How are insurers going to meet customer needs whilst ensuring their safety and security? How are customer expectations going to change? Join leading experts as they share their use-case driven insights.
  • Leadership and Co-Operation: Discover how leadership and collaboration have become cornerstones of the industry as risks are taken and siloes are broken down.
  • Technology Driving Transformation: Customers are more in need of innovative solutions than ever – now is the opportunity to do more than just meet expectations. Learn to exceed expectations with rapid deployment of the tech that is already changing the insurance landscape forever.

It’s true that we’re in a period of disruption, but from disruption, I believe, can come transformation and growth. And that’s what I hope we do as colleagues, is lead through this and make this industry better.

Eric Brandt, EVP and Chief Claims Officer Allstate Eric Brandt

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The Claims Insights To Inform Your Strategy


Hear from industry leaders as they explore the key trends and challenges and ask the questions facing claims executives in a live streamed session, also available as a recording after.


Get exclusive insights in themed whitepaper briefings packed full of case studies, challenges and solutions from across the claims industry to guide decision-making.


Track industry trends with industry-leading statistics gathered from within our community of claims leaders to benchmark against your peers and understand the future of claims.

Virtual Roundtables

Meet with likeminded peers in an intimate, focussed session to live problem solve, be inspired from across the industry and walk away with innovative solutions.


Get to know visionaries, thought leaders and executives leading through podcast interviews to peek behind the curtain in some of insurance’s most interesting organizations.

Virtual Conference

The world’s largest gathering of claims executives will continue virtually in 2021. Join as Chief Claims Officers, SVP/VPs and Claims executives and the entire claims community come together to uncover strategies to transform claims and meet customer needs.

Join 3,000+ Claims Leaders!

Join the World’s Largest Claims Community of 3,000+ Leaders

Wawanesa's Logo
TD_Insurance's Logo
CSAA's Logo
Progressive's Logo

Ameriprise's Logo

Travelers's Logo
Erie_Insurance's Logo
Assurant's Logo

Navigators's Logo
AIG's Logo

Auto_Owners's Logo

MetLife_Auto_Home's Logo
Northwestern_Mutual's Logo
Farmers_Insurance's Logo

Penn_National_Insurance's Logo

Hartford's Logo
Nationwide's Logo
NJM's Logo
Zurich's Logo

Berkshire_Hathaway's Logo
Grange_Insurance's Logo
The_Hanover's Logo
Amica's Logo

Allianz's Logo

Mass_Mutual's Logo
IAT_Financial_Group's Logo
Metromile's Logo

Allstate's Logo
Cincinnati_Insurance's Logo

Representatives include:
  • Chief Executive Officer
  • Chief Claims Officer
  • Chief Operations Officer
  • Vice President, Claims Business Information
  • Vice President Claims Payments
  • Vice President of Casualty Claims
  • Vice President of Claims and Customer Service
  • Vice President Shared Operations, Claims
  • Vice President, Claims Excellence, Exec Claims
  • Vice President, Claims Technical Services - Overseas General
  • Vice President Claims Service Development
  • Vice President Auto Claims
  • Vice President Home Claims
  • Assistant Vice President - Special Investigations Unit
  • Assistant Vice President Claims Experience
  • Director, Claims Strategy
  • Divisional Director, Claims
  • Director, Property Claims

From Every Part of the Ecosystem

Real Decision-makers

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Here to help

Get in touch with the Reuters Events team