Customers require a trusted service in a world of risk. Providing an agile, flexible system that predicts, pre-empts and adapts to change is the key to retention. 

•  Identify the core data-sets such as ERP, TMS, WMS and customer demand fluctuations in order to get a 360 picture of your core transportation & warehouse processes
• Overlay third party risk data e.g. weather disruptions & geo-political challenges for what-if scenario planning to ensure volatility doesn’t cripple your transportation network
• Bake in back up plans e.g. modal-optionality and different port of entry by assessing the cost and customer-need to have the capacity & infrastructure to quickly adjust

• Learn how to manage the transportation planning process so your networks are not overwhelmed in peak periods & you can deliver a reliable, best-in-class customer experience
• Find out how to dynamically adjust to supply chain disruptions in real time to ensure that these events don’t cripple your supply chain
• Understand the current best practices for securing reliable capacity so that you can quickly adapt to fluctuating consumer demand

Customers are demanding a value-based service that is reliable and dependable. Unlocking your potential through data is the most effective way of doing this. 

• Leverage APIs and Process Automation to simplify your data collection channels to ensure that you are collecting the right logistics information in a manageable way
• Establish clear best practices for data management e.g. data recovery strategies to ensure that your processes are compliant with data protection policies and are cyber secure
• Avoid “data overload” by prioritizing the valuable data that will allow you to efficiently allocate resources to drive savings across your network

As the driver shortage continues to impact the industry, it’s clear that more needs to be done to attract and retain drivers.

• Learn how ArcBest is creating a top down culture of driver-centricity to improve the driver experience and reduce churn
• Find out which strategies and technologies are being used to make drivers’ lives easier to allow them to do their job at a high level
• Open communication streams throughout the organization such as anonymous feedback to ensure that driver challenges & issues are discussed and overcome efficiently

As customers continue their rapid shift online, e-commerce brands are uniquely positioned to drive loyalty by leveraging data and technology. Sophisticated customer service operations can offer personal, tailored experiences all the way from the moment a customer discovers a product, to the day it reaches their doorstep, and beyond. Sanjeev Sahni, Head of Customer Service at Wayfair, will discuss how Wayfair’s award-winning team of more than 4,000 in-house service experts — backed by world-class technology and empowered to handle issues independently and on the fly — provide solutions tailored to the individual customer's unique needs no matter where they are in their journey. Learn how Wayfair’s approach to combining innovation and autonomy gives its customer service team the opportunity to consistently provide the right information and solution, at the right time to deliver an exceptional end-to-end experience.

The eCommerce boom has forced retailers and manufacturers to re-design their networks. The strategic position of inventory is the key to winning consumer loyalty and cost-management.

• Combine fulfilment node capacity data with SKU information to enable strategic decision making on inventory allocation across nodes (DCs, Stores, MFCs etc)
• Model for demand fluctuations so that you can add in new inventory storage locations e.g. MFCs to proactively overcome demand surges
• Assess the impact of proximity to pivotal access points such as transportation & urban hubs to balance cost with a quick, streamlined network work design

• Understand the importance of objective, data-driven evaluation of your transportation network to identify inefficiencies and areas for improvement
• Find out how shippers are utilizing data to scale up and scale down their capacity needs
• Learn how transformative change can help stabilize your transportation network and keep your freight moving

In world of constant flux, you can’t always deliver on time. Managing your customers’ expectations through the delivery process is critical. This needs to be flexible, scalable and tailored to individuals.

• Understand the importance of overcommunication to ensure that your customers are not blindsided by longer timelines, price changes and general transportation disruptions
• Assess the balance of the human touch and automated technologies, such as chatbots and shared dashboards, to deliver a tailored and transparent service
• Monitor key data points, KPIs and customer feedback (e.g. on-time freight pickups, dwell times) to constantly assess and improve your service levels

Change is difficult but is a requirement in the modern business world. Making change as seamless as possible is always the aim but is easier said than done.

• Create a digitalization roadmap with leadership with relevant milestones that takes into consideration the customer and your existing employees
• Get everybody, from Gen Z’ers to Baby Boomers in your organization on board in your digital transformation journey by fostering a top-down culture of constant internal evaluation
• Open communication streams throughout the organization such as using team champions and anonymous feedback to ensure that roadblocks to change are overcome efficiently

Game-changing opportunities are very lucrative but very hard to come by. Fostering a culture that champions creativity and different ways of thinking creates the environment for revolutionary ideas.

• Objectively evaluate your current digital and manual processes in order to see what is and isn’t working to drive towards problem-based innovation
• Meticulously analyze key financial metrics such as market share, RoI and margins to ensure informed investment decision making that will drive the business forward
• Hone in on what humans do best (innovation, creativity) by shifting away from slow, error prone manual tasks like data entry

Managing a global supply chain with multiple manufacturing sites requires meticulous logistics planning and execution.

• Understand the challenges and opportunity that a distributed network of 34 manufacturing sites presents for Lenovo
• Learn about the immediate challenges that logistics industry must navigate as it moves towards increased digitalization
• Find out how Lenovo turned to innovative solutions to navigate the significant disruption to its operations early in the pandemic

Learn how Intel is building confidence for a constrained environment to enhance the customer experience

Logistics is a vital cog within the broader wheel of supply chain. Breaking down silos between all supply chain departments is key to achieving end-to-end supply chain harmony.

• Utilize scalable cloud infrastructures to ensure all supply chain departments e.g. planning, manufacturing, have access to key information to pre-empt and overcome disruption
• Understand the logistics data needs of other departments e.g. truck capacity availability to ensure that required volume and regularity of collection is met across the board
• Find out the data sets logistics executives need from other departments e.g. demand planning forecasts, to ensure that your supply chain execution processing are in harmony